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Prezada comunidade da Revista Chilena de Enfermagem, informamos que continuamos recebendo artigos para publicação neste 2024,
com sistema de publicação contínua sobre temas de Enfermagem e Ciências da Saúde;
e um tempo médio de publicação de nove semanas desde a submissão do artigo até a publicação. (DIRETRIZES DO AUTORES)
Violência nos serviços de urgência como ameaça à saúde mental do profissional de enfermagem
Autores
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Camilo Andrés Silva Sánchez
Universidad Católica Silva Henríquez
https://orcid.org/0000-0001-5365-7338
-
José Francisco Carrera Alarcón
Clínica MEDS
https://orcid.org/0009-0008-7214-021X
-
Rossana Ester Becerra Salas
Universidad Católica Silva Henríquez
https://orcid.org/0009-0008-6200-5110
Baixar
Resumo
Objetivo: Refletir sobre o impacto da violência dos usuários e/ou familiares na saúde mental dos profissionais de enfermagem. Desenvolvimento: A violência contra profissionais de enfermagem nas unidades de emergência constitui um problema persistente e naturalizado, com consequências diretas na saúde emocional, no desempenho profissional e na qualidade do atendimento. Diversos estudos relatam que mais de 60% da equipe já foi vítima de agressões, principalmente verbais, resultando em estresse, ansiedade, exaustão e burnout. Essa situação afeta negativamente a empatia, a concentração e a capacidade de resposta clínica, comprometendo a segurança do paciente. Fatores como o colapso assistencial, os longos tempos de espera e a sobrecarga de trabalho são apontados como possíveis gatilhos para o comportamento agressivo de usuários e familiares. No entanto, a ausência de protocolos institucionais claros, a falta de apoio psicológico e a escassa cultura de autocuidado agravam o problema, deixando os profissionais expostos e sem respaldo. Conclusões: A violência nos serviços de urgência deve ser enfrentada como uma ameaça sistêmica que exige respostas integrais. É urgente estabelecer políticas de prevenção, protocolos de ação, apoio psicoemocional e intervenções educativas desde a formação de graduação. Reconhecer e enfrentar essa problemática é fundamental para proteger a saúde dos profissionais e garantir um ambiente clínico seguro e humanizado.
Palavras-chave:
Violência no trabalho , Agressão , Enfermagem , Serviço Hospitalar de Emergência , Saúde mentalReferências
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